Please use this identifier to cite or link to this item: http://thuvienso.bvu.edu.vn/handle/TVDHBRVT/19851
Title: Factors Promoting the Active Participation of Customers in the Training Service
Authors: Tran, Phi Hoang
Huynh, Kim Quy
Nguyen, Minh Thuy
Nguyen, Dai Duong
Keywords: Customer participation
Education service
Issue Date: 2018
Publisher: EUROPEAN ACADEMIC RESEARCH
Series/Report no.: Vol. VI, Issue 5/ August 2018;pp. 2130-2146
Abstract: In the service sector as well as in many other areas, active customer engagement is essential. This process will help shape, maintain and develop relationships among organizations and their customers. The results of this study identify and analyze the factors that influence the active participation of students in the delivery of training services. The results of the study have identified the factors affecting the students’ participation in the process of creating training services at Industrial University of Ho Chi Minh City, namely: Study motivation, task clarity and implementation capabilities. The results of this study are an important basis for Vietnamese universities to propose solutions in improving the education services quality in the future.
URI: http://thuvienso.bvu.edu.vn/handle/TVDHBRVT/19851
ISSN: 2286-4422
Appears in Collections:Viện Quản lý - Kinh doanh (Articles)

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